Advancing Nonprofit Capacity

Posts in category customer service

What is Customer Service Worth to You...

Today’s blog is by JWS Associate Julie Jardine. Good customer service is a money saver and money maker. According to a 2013 study by Dimensional Research, 95% of customers share their bad experiences with others. And 66% of customers stop buying after a bad customer service. Those who have positive past experiences spend 140% more […]

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